Privacy Policy
Drivaq (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Drivaq website.
Who We Are
Drivaq operates an online platform that connects customers with independent vehicle recovery drivers.
Website: www.drivaq.com
Contact email: info@drivaq.com
Information We Collect
We may collect the following personal data:
Customers:
- Name
- Email address
- Phone number
- Vehicle details
- Location (pickup and drop-off)
- Job request information
Drivers:
- Name
- Email address
- Phone number
- Area / postcode
- Vehicle type and recovery capability
- Self-declared insurance and licensing information
Technical Data:
- IP address
- Browser type
- Device information
- Usage data (pages visited, actions taken)
How We Use Your Information
We use your data to:
- Provide access to the Drivaq platform
- Match customers with suitable recovery drivers
- Communicate job updates and notifications
- Improve platform performance and user experience
- Comply with legal and regulatory requirements
We do not sell your personal data.
Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity (to operate the platform)
- Legitimate interests (platform improvement and security)
- Legal obligations (where applicable)
- Consent (for marketing communications)
Data Sharing
We may share limited data with:
- Drivers or customers (to complete a job)
- Service providers (hosting, email, analytics, payments)
- Legal authorities if required by law
We never share more data than necessary.
Data Storage & Security
- Data is stored securely using industry-standard safeguards
- Access is restricted to authorised personnel only
- We retain data only as long as necessary for platform use or legal obligations
Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
To exercise your rights, contact us at: info@drivaq.com
Third-Party Services
Drivaq uses third-party services such as:
- Google Maps (location services)
- Analytics tools
- Payment providers
These services process data under their own privacy policies.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact
If you have questions about this policy, contact us at:
Email: info@drivaq.com